Refund policy

Returns & Refunds

I want you to feel completely happy with your purchase. If your artwork or print isn’t quite right for your space, I’m happy to accept returns within 30 days of delivery.

Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it and returned in its original packaging. Please include your receipt or other proof of purchase.

To request a return, simply email me at dmilinko1678@gmail.com. Please wait for return approval and instructions before sending your item back.

If your return is approved, I’ll provide a return shipping label and instructions for safely sending your purchase back to me. Items returned without first requesting a return may not be accepted.

Return address:
Will be given upon request.

Damaged or Incorrect Orders

Please take a moment to inspect your order when it arrives. If your artwork arrives damaged, defective, or you received the wrong item, please contact me as soon as possible at dmilinko1678@gmail.com. I’ll work with you to make it right.

Non-Returnable Items

Custom orders and gift cards are not eligible for return or refund.

Exchanges

At this time, I don’t offer direct exchanges. The easiest way to get the piece you’d really love is to return your original purchase and, once your return is approved, place a new order for the item you’d like instead.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, subject to applicable law.

The item must be returned in the same condition in which you received it and in its original packaging, along with proof of purchase.

Refunds

Once I receive and inspect your return, I’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact me at dmilinko1678@gmail.com.

Questions?

I’m always happy to help. If you have any questions about a return, please reach out to me at dmilinko1678@gmail.com. I want your experience with My Artist Soul to be a good one from beginning to end.